Thoughts About Humans, UX, and Design

Kelly Smith 7/20/26 Kelly Smith 7/20/26

Healthcare App or Wellness App? The Line Is Blurrier Than You'd Think

Healthcare app vs. wellness app: how HIPAA, medical advice rules, and EHR sync determine an app's regulatory category — and its UX.

Kelly Smith 7/13/26 Kelly Smith 7/13/26

UX design beyond the interface: how systems thinking, stakeholder buy-in, and EHR interoperability determine whether a product actually works.

Kelly Smith 7/6/26 Kelly Smith 7/6/26

Why does sharing your MyChart with a caregiver end in an error message? A UX teardown of a real healthcare app failure — and the fix.