Thoughts About Humans, UX, and Design
The Answer They’re Begging For
People come to health apps wanting a verdict. The responsible ones often can't give one. So what do you design instead of the certainty they came for?
Move Slow and Fix Things: Constraints on Launching a Healthcare App
Why 'move fast and break things' doesn't work in healthcare — and what launching a caregiver messaging app actually requires instead.
Healthcare App or Wellness App? The Line Is Blurrier Than You'd Think
Healthcare app vs. wellness app: how HIPAA, medical advice rules, and EHR sync determine an app's regulatory category — and its UX.