Thoughts About Humans, UX, and Design
The Answer They’re Begging For
People come to health apps wanting a verdict. The responsible ones often can't give one. So what do you design instead of the certainty they came for?
Move Slow and Fix Things: Constraints on Launching a Healthcare App
Why 'move fast and break things' doesn't work in healthcare — and what launching a caregiver messaging app actually requires instead.
Healthcare App or Wellness App? The Line Is Blurrier Than You'd Think
Healthcare app vs. wellness app: how HIPAA, medical advice rules, and EHR sync determine an app's regulatory category — and its UX.
UX Design: Systems, Not Screens
UX design beyond the interface: how systems thinking, stakeholder buy-in, and EHR interoperability determine whether a product actually works.
What MyChart Gets Wrong About Caregivers
Why does sharing your MyChart with a caregiver end in an error message? A UX teardown of a real healthcare app failure — and the fix.
Designing for the Greater Good
How UX design and design thinking can address UN Sustainable Development Goals like zero hunger, applied to a real Houston community.
UX Design is Everywhere
UX design isn't just apps and websites — it's doors, sidewalks, and faucets. Everyday examples of good and bad design.
Adding to a Career, Not Changing It
How marketing strategy and executive coaching skills transfer to UX research and design career changes.
Before I Studied Users, I Studied Humans
How evolutionary biology explains user resistance to change — and what it means for UX research and design.