When Anna Oh, Head of Product & Design at Norbert Health, first imagined her care robot, she wasn’t really aiming for a face. She pictured something sleek and subtle—the kind of clean, abstract shape many designers dream of signing off on.

He didn’t dodge the tough questions—he answered them before I even asked, already including the counterexamples.

We tend to picture skill as something inside us—portable, earned, ours. Some of it is. But a lot of what we call expertise is really a fit: a hard-earned balance between a person and a system they’ve lived in for years.

It’s amazing how quickly an AI can whip up a persona—and dress it up better than I ever could. If you ask it for a caregiver persona, it instantly gives you demographics, a quote, a day in the life, and a frustration with current tools, all without the hesitation a person might show when unsure.

People come to health apps wanting a verdict. The responsible ones often can't give one. So what do you design instead of the certainty they came for?

Why 'move fast and break things' doesn't work in healthcare — and what launching a caregiver messaging app actually requires instead.

Healthcare app vs. wellness app: how HIPAA, medical advice rules, and EHR sync determine an app's regulatory category — and its UX.

UX design beyond the interface: how systems thinking, stakeholder buy-in, and EHR interoperability determine whether a product actually works.

Why does sharing your MyChart with a caregiver end in an error message? A UX teardown of a real healthcare app failure — and the fix.

How UX design and design thinking can address UN Sustainable Development Goals like zero hunger, applied to a real Houston community.

UX design isn't just apps and websites — it's doors, sidewalks, and faucets. Everyday examples of good and bad design.

How marketing strategy and executive coaching skills transfer to UX research and design career changes.

How evolutionary biology explains user resistance to change — and what it means for UX research and design.