When Anna Oh, Head of Product & Design at Norbert Health, first imagined her care robot, she wasn’t really aiming for a face. She pictured something sleek and subtle—the kind of clean, abstract shape many designers dream of signing off on.

He didn’t dodge the tough questions—he answered them before I even asked, already including the counterexamples.

People come to health apps wanting a verdict. The responsible ones often can't give one. So what do you design instead of the certainty they came for?

UX design beyond the interface: how systems thinking, stakeholder buy-in, and EHR interoperability determine whether a product actually works.

Why does sharing your MyChart with a caregiver end in an error message? A UX teardown of a real healthcare app failure — and the fix.

How UX design and design thinking can address UN Sustainable Development Goals like zero hunger, applied to a real Houston community.

UX design isn't just apps and websites — it's doors, sidewalks, and faucets. Everyday examples of good and bad design.

How marketing strategy and executive coaching skills transfer to UX research and design career changes.