Thoughts About Humans, UX, and Design

Kelly Smith 7/6/26 Kelly Smith 7/6/26

What MyChart Gets Wrong About Caregivers

Why does sharing your MyChart with a caregiver end in an error message? A UX teardown of a real healthcare app failure — and the fix.

Kelly Smith 6/29/26 Kelly Smith 6/29/26

How UX design and design thinking can address UN Sustainable Development Goals like zero hunger, applied to a real Houston community.

Kelly Smith 6/22/26 Kelly Smith 6/22/26

UX design isn't just apps and websites — it's doors, sidewalks, and faucets. Everyday examples of good and bad design.

Kelly Smith 6/15/26 Kelly Smith 6/15/26

How marketing strategy and executive coaching skills transfer to UX research and design career changes.